South Korea races to find food delivery drivers [Video]

Torri Donley

Cruising through the streets of Seongnam, South Korea on her motorbike, 37-year-old Chey Young-ah works one of the country’s most promising coronavirus-era jobs — as a food delivery driver.

With the health crisis keeping millions at home, orders have shot up by some 40% this year in South Korea.

It’s the third-largest food delivery market in the world and the demand for drivers has never been higher.

Chey was an art teacher by day, but struggled to make ends meet after the health crisis forced her to shut down her classes.

So she’s traded in her paintbrush for a helmet, joining thousands of new drivers taking advantage of the delivery market boom.

“I was under pressure to find something new. Some people are struggling while others are expanding their businesses; fried chicken shops are booming, for example. I feel lucky I found this field at a time when deliveries are

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South Korea food delivery giants rev up rider race amid coronavirus boom

Torri Donley

By Joori Roh and Sangmi Cha

SEOUL (Reuters) – In South Korea, some of the world’s biggest food delivery firms are scrambling to surf an estimated $4 billion wave of new orders, contracting thousands of new riders in a boom triggered by the scourge of the global economy – the coronavirus pandemic.

Koreans had already developed such an appetite for meal deliveries that the country ranked third in the world last year for food order services, according to consultancy Euromonitor. Now, tough social distancing rules and work-from-home policies to counter the pandemic have fuelled explosive growth.

South Korea’s food delivery market is expected to jump 40% this year to around $15.4 billion from $11 billion in 2019, Euromonitor data showed, topped only by China and the United States.

Surging coronavirus-era consumer demand has stoked orders, supported meal pricing and made the prospect of a career as a self-employed rider –

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B.C. restaurant industry praises election promises to cap food delivery fees

Torri Donley

a man and a woman standing in front of a table: It's a critical time to support local restaurants who are adapting to take-out and delivery. One owner is encouraging people to think beyond using third-party apps during COVID-19 crisis.

© Morris Gamblin / Global News
It’s a critical time to support local restaurants who are adapting to take-out and delivery. One owner is encouraging people to think beyond using third-party apps during COVID-19 crisis.

B.C.’s restaurant sector is hailing election promises by the province’s two largest political parties to put a 15 per cent cap on food delivery commission fees as a crucial lifeline for a struggling industry.

Platforms such as Skip the Dishes, Door Dash and Uber Eats currently charge restaurants as much as 30 per cent in commission on the total price of a food order.

Read more: B.C. election 2020 promise tracker: What the major parties are pledging

“There’s no way that any restaurant can make any money at that,” said B.C. Restaurant and Foodservices Association president Ian Tostenson.

Los Angeles, San Francisco and New York have already implemented similar caps, Tostenson said, and haven’t seen

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How to report delivery apps that charge too many fees

Torri Donley

Denver City Council passed a bill on Monday that caps the fees for third-party food delivery companies, like DoorDash, to 15%.

DENVER — Denver has a new way restaurant owners can report third-party delivery apps that are charging too much in fees.

On Monday, city council unanimously passed an ordinance that, in part, caps the fees third-party food delivery companies, like DoorDash, can charge restaurants to 15%. 

Before that, some restaurants were being charged up to 35% on every order, according to Denver City Councilwoman Kendra Black who helped propose the bill in September.

RELATED: Food delivery apps are charging restaurants such high fees, restaurants are losing money

RELATED: Cap on third-party delivery fees draws across-the-board Denver City Council support

City Council also said they found some restaurants were being listed on third-party platforms without their knowledge. 

RELATED: Grubhub added a Colorado bakery to its platform without notice or permission

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Popular San Luis Obispo Catering Company announces new delivery services

Torri Donley

Popolo Catering in San Luis Obispo has added free delivery to several local areas and will continue to do so until further notice. “Free delivery areas include San Luis Obispo to Santa Maria; and all towns in between,” said co-owner Kathleen Castillo.

PASO ROBLES, Calif. (PRWEB) October 10, 2020

Popolo Catering in San Luis Obispo has added free delivery to certain locations until further notice. “Free delivery areas include San Luis Obispo to Santa Maria; and all towns in between,” said co-owner Kathleen Castillo.

Castillo said the catering company is continuing to provide delicious food through curbside service from the San Luis Obispo kitchen. “It’s the best way we have to offer assistance to our community during this time.”

“We have partnered with some popular food delivery companies such as GrubHub, DoorDash, FoodJet and EzCater. This is a real benefit for our customers who are still sheltering at home, with

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‘Dark kitchen’ chain works with local restaurants to sell over food delivery apps

Torri Donley

The coronavirus has left many restaurants struggling as the pandemic forced them to temporarily close their doors and still has many operating at a lower capacity than normal.

Owners are looking for ways to bring in more revenue. Fast-casual Asian chain Wow Bao has one idea: open their restaurant inside an existing restaurant as a delivery-only “dark kitchen” eatery.

Wow Bao, which serves up steamed bao, potstickers, dumplings, rice and noodle bowls, announced on Wednesday that it has added 100 locations in just six months by partnering with other restaurants. Its food is offered via third-party delivery services like UberEats, Grubhub, DoorDash, Postmates and Caviar.

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GRUB GRUBHUB INC 74.52 +0.99 +1.35%



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Lyft gives loyalty members free Grubhub restaurant delivery

Torri Donley

NEW YORK (Reuters) – Ride-sharing service Lyft Inc will give its most loyal members free restaurant delivery from Grubhub Inc beginning Tuesday, a partnership that could hit their shared rival Uber Technologies Inc.

FILE PHOTO: The Lyft logo is seen on a parked Lyft Scooter in Washington, U.S., March 29, 2019. REUTERS/Brendan McDermid

The agreement may steer Lyft customers away from Uber Eats while driving more restaurant orders to Grubhub+, which provides free food delivery for its paying members.

Lyft’s VP of marketing, Heather Freeland, said in an interview that the partnership was “not about going head to head” with Uber, but simply intended to offer more benefits to Lyft Pink members who had asked for food delivery perks in a survey the company conducted.

“We haven’t discussed a deeper partnership at this point,” she said of Grubhub.

The deal comes as restaurant delivery has

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Consumer Spending in Quick Service Restaurants & Growing Online Food Delivery Services

Torri Donley

DUBLIN, Oct. 5, 2020 /PRNewswire/ — The “United States Foodservice Market – Growth, Trends, and Forecast (2020-2025)” report has been added to’s offering.

The US foodservice market is projected to witness a CAGR of 3.7% during the forecast period, 2020-2025.

Increased digitalization of food service is among the primary factors driving the market, as consumers find it comfortable to book prior and make payments online.

Fast food restaurants focusing on organic produce and healthy food are expected to be the focus of the market in the future. In the United States, the demand for organic food is rapidly rising. However, factors, like rising obesity and health awareness among the consumers, are affecting the market growth, as most fast food products are unhealthy.

Key Market Trends

Consumer Spending in Quick Service Restaurants (QSR)

Quick service restaurants (QSRs) are fast food restaurants, set apart from full service or table

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DoorDash vs. Uber Eats: Which food delivery app is best?

Torri Donley

With many restaurants limited to pickup and delivery in light of the ongoing coronavirus pandemic, food delivery apps like DoorDash and Uber Eats have become a particularly convenient way to grab some grub. DoorDash and Uber Eats are currently the biggest food delivery services in the United States. On the surface, these apps have similar features — they’re both available in various cities, have thousands of restaurant options and, most importantly, allow you to order food directly from your phone. 

I wanted to find out how these apps compare not only for food delivery, but for equally important, albeit less obvious features like price, app layout and customer service. To test which food delivery app was the strongest overall, I ordered the same meal from both services and compared delivery prices at various times of the day.

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Senior meal delivery service helps Cleveland-area catering business rebound from COVID-19 setbacks

Torri Donley

One thousand—that’s how many hot, fresh meals are being delivered to seniors daily in East Cleveland through a partnership between local restaurant, Black Box Fix, and the Western Reserve Area Agency on Aging.

The program isn’t just helping seniors, it’s also helping a small business owner and her employees rebound.

Chef Tiwanna Scott-Williams is happy to be busy in the kitchen once again. Because of the pandemic, sales at her business – Pearl Flower Catering – have been down 80%.

“We had tons of events that were wiped off of our books due to COVID, wedding cancellations, corporate event cancellations, things like that,” Scott-Williams said.

She said they tried to pivot and salvage some of that revenue by doing pop up events and other outreach, but large events are their bread and butter.

“Nothing really could replace the events that we were doing on a weekly basis,” Scott-Williams said.


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